Privacy policy

This Privacy Policy (a “privacy notice” under Malaysia’s Personal Data Protection Act 2010, the “PDPA”) explains how Swing Again Golf, a business of Pristine Commerce Group PLT (registration no. 202304002367), collects, uses, discloses and protects your personal data when you contact us, buy from us, trade in or sell clubs to us, or use this website. By providing us with your personal data, you consent to it being handled as described here.

1. What we collect

Depending on how you deal with us, we may collect:

• Your name and contact details — phone number, WhatsApp number, and email address.
• Delivery details — the address we ship your clubs to.
• Order and enquiry information — the clubs you ask about, buy, trade in or sell, and our conversation history with you.
• Payment reference information — such as a bank-transfer reference. We do not collect or store full card numbers or online banking passwords.
• Basic website usage data — collected automatically through cookies and analytics, such as pages viewed and general device information.

We only collect what we need to serve you. Providing your data is voluntary, but if you choose not to share the essentials (such as your name, contact number and delivery address), we may not be able to process your order or deliver your clubs.

2. How we collect it

We collect personal data directly from you — when you message us on WhatsApp, call us, email us, visit a branch, or fill in a form on this website — and automatically through cookies when you browse the site.

3. Why we use it

We use your personal data to:

• Respond to your enquiries and give you quotes.
• Process, prepare and deliver your orders.
• Handle trade-ins, sales, exchanges, returns and refunds.
• Provide customer support and keep you updated about your order, including WhatsApp delivery notifications and tracking.
• Keep proper records and comply with our legal and tax obligations.
• Improve our website and, where you agree, tell you about products or offers that may interest you.

4. Who we share it with

We do not sell your personal data. We share it only where needed to run our business, including with:

• Delivery couriers (such as Gdex), so your order can reach you — this includes your name, address and phone number.
• Service providers that help us operate, such as our website hosting and messaging platforms (for example, WhatsApp).
• Government, regulatory or law-enforcement authorities where we are required to by law.

Some of these providers may process data on servers outside Malaysia. Where that happens, we take reasonable steps to ensure your data continues to be protected to a standard consistent with the PDPA.

5. How we protect it

We take reasonable practical steps to keep your personal data secure and to protect it from loss, misuse or unauthorised access. No method of storage or transmission is ever completely secure, but we work to safeguard your information and limit access to those who need it to serve you.

6. How long we keep it

We keep your personal data only for as long as needed for the purposes above, or for as long as required by law (for example, tax and accounting records). When it is no longer needed, we take reasonable steps to delete or anonymise it.

7. Cookies

This website uses cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used so we can improve it. You can control or disable cookies through your browser settings, though some parts of the site may not work as well if you do.

8. Your rights under the PDPA

Under the PDPA, you have the right to:

• Access the personal data we hold about you.
• Request that we correct data that is inaccurate, incomplete or out of date.
• Withdraw your consent to us using your data, or ask us to limit how we use it.
• Ask us to stop using your data for marketing.

To exercise any of these rights, contact us using the details below. We may need to verify your identity first. Please note that withdrawing consent may mean we can no longer process your order or provide certain services.

9. Changes to this notice

We may update this Privacy Policy from time to time. The “last updated” date at the top shows when it was last changed. Please check back occasionally for the current version.

10. Contact us

If you have any questions about this notice, or wish to access or correct your personal data, contact us on WhatsApp at 012-844 0808, by email at swingagaingolf@gmail.com, or in person at any of our branches in Sungai Petani, Alor Setar or Penang.