Policies
Refund & return policy
Everything about exchanges, cashback and refunds — including your 14-day satisfaction guarantee, and your full rights if a club ever arrives faulty or not as we described it.
14-day window
Change-of-mind exchanges and cashback are valid within 14 days of your purchase date.
Exchange or 90% cashback
Swap for another club, or get 90% of your money back on a change of mind (10% restocking fee).
100% if not as described
Faulty or misgraded clubs are fully refunded — no questions, no fee — as the law requires.
Start on WhatsApp
Message us with your order details and we'll walk you through the return, same day.
We want you happy with every club you buy from us. That’s why there are two ways to return a club — one for when you simply change your mind, and one for the rare case where a club isn’t as we described it. They work differently, so we’ve set them out separately below.
1. Changed your mind (14-day guarantee)
Within 14 days of your purchase date, if a club just isn’t for you, you can either exchange it or take cashback:
- Exchange it for another club of your choice.
- 90% cashback if you’d rather have your money back — a 10% restocking fee applies to cover cleaning, re-grading and re-listing.
Conditions
- Valid within 14 days from the purchase date.
- Proof of purchase (receipt or order confirmation) is required for all exchanges and refunds.
- Only one exchange per receipt, and up to one exchange per month.
- Once a club has been exchanged, that exchange is final — no further changes.
- Clubs must be returned in similar condition to how they were sold.
- No shaft-only or grip-only swaps.
2. Faulty or not as described
If a club arrives faulty, or it doesn’t match the condition grade or description we gave it, that’s on us — and the change-of-mind conditions above do not apply. You are entitled to:
- A full 100% refund — no questions asked, and no restocking fee.
- Or a free replacement or exchange instead, whichever you prefer. We also cover the return shipping.
Just message us within a reasonable time of receiving your club, with your proof of purchase and a photo or two showing the issue, and we’ll make it right.
How to start a return
- 1
Message us on WhatsApp
Contact us at 012-844 0808 with your proof of purchase. If the club is faulty or not as described, add a couple of photos of the issue.
- 2
We confirm the details
We'll tell you whether it's a change-of-mind return or a not-as-described case, and how to get the club back to us — usually the same day.
- 3
Return the club
Send it back or drop it at any of our branches in Sungai Petani, Alor Setar or Penang. Clubs should come back in similar condition to how they were sold.
- 4
We process your refund or exchange
Once we receive and check the club, we complete your exchange or refund. Approved refunds are processed within 3–7 working days.
Your rights under Malaysian law
All clubs are sold pre-owned and graded honestly. Even so, every club we sell carries the guarantees implied by Malaysia’s Consumer Protection Act 1999 — that goods are of acceptable quality (taking into account that they are second-hand), match their description, and are fit for their normal purpose.
The 14-day exchange and 90% cashback are goodwill we offer on top of those rights. Nothing on this page limits or replaces your statutory rights as a consumer.
Refund questions
How do I start a return or exchange?
Message us on WhatsApp at 012-844 0808 with your proof of purchase and, if the club is faulty or not as described, a couple of photos. We'll confirm the next steps the same day. You can also bring the club to any of our branches in Sungai Petani, Alor Setar or Penang.
How long do refunds take?
Once we receive and check the returned club, we process approved refunds within 3–7 working days. The time for the money to reach your account depends on your bank.
Who pays for return shipping?
If a club is faulty or not as described, we cover return shipping. For a change-of-mind return, the return shipping is arranged and paid by you. Do check the exact arrangement with us on WhatsApp before you send anything back.
Does the 10% restocking fee ever apply to faulty clubs?
No. The 10% restocking fee only applies to change-of-mind returns. If a club is faulty or doesn't match its description or grade, you get a full 100% refund with no fee.
Do my statutory rights still apply?
Yes. Nothing in this policy limits your rights under Malaysia's Consumer Protection Act 1999. The 14-day exchange and cashback are extra goodwill on top of those rights — they don't replace them.
Want the friendly overview? See our 14-day satisfaction guarantee.
Need to return or exchange a club?
Message us on WhatsApp with your order details and we’ll sort it out — we usually reply the same day.